To move a step further in the improvement of client satisfaction, teliSpeech integrates a complete set of tools to manage the Quality of Service. Word command orientated, it allows you to automate numerous quality control tasks in batch mode, making it easier to put them into operation. At the heart of this set up, the performance analysis tool reports reliable measures and recognition rates during the entire life-cycle of a service.

In the first stage of this cycle, you simultaneously develop and test your grammars independently from the use of your voice service.

In the second stage of the cycle, you improve recognition performance via phonetic and acoustic optimisation.

So the teliSpeech Quality of Service Management tools can be the basis of the definition of a commitment between our partners and their clients, since the tools ensure that they can master the work to achieve given performance targets.

TeliSpeech is based on a multi-client/multi-server architecture called a “Voice Distributed Network” (VDN). This is the backbone of the teliSpeech server resources: compiling grammars and decoding users’ speech. For companies and operators, the teliSpeech VDN results in improved performance levels, with availability 24 hours a day, 7 days a week, but also with reduced propriety costs. It therefore fulfils all expectations in terms of monitoring the Quality of Service during use:

You can integrate teliSpeech on a VoiceXML or IVR platform by choosing the most appropriate mode for your use: either the Native Programming Interface or the standard MRCP protocol (Media Resource Control Protocol).

When using this mode, a telephony platform implements teliSpeech functions through one single client programming interface, thereby offering a simple and fast integration procedure. This interface can be seen as a distant access to teliSpeech resources, the compiling and decoding servers.

The teliSpeech MRCP server offers a standard interface for any partner platform supplier who has a generic MRCP client. With this mode, teliSpeech becomes a black box, with transparent evolutions, which is accessible through an IP network.

In its present definition, MRCP does not cover certain advanced recognition functions. If none of these mechanisms are necessary for the deployed voice services, the MRCP interface stands out as the most appropriate integration mode, by drastically reducing the validation time and support effort.

The ease of use and the possibility of live monitoring of teliSpeech in a network infrastructure are important success factors. TeliSpeech allows for a more flexible and continuous integration of voice services in your strategy through SNMP-based management and close monitoring of used services.

A SNMP - based monitoring programme supervises the status of all the teliSpeech processes used, with each teliSpeech server on the network being able to send a SNMP alarm.

TeliSpeech implements log management, a journal of activity which logs every operation performed by teliSpeech for a voice service. With these logs it is possible to analyse every teliSpeech process carried out on a distributed environment. It is even possible to analyse all the interactions that occur during one single call. A single configuration file sets the parameters for the different levels of logging/analysis and defines the vocal service surveillance strategy.