Telecommunications operators, service providers and large corporations are always looking for ways to increase customer satisfaction by offering easily accessible information and services, while at the same time lowering costs. Two main domains using speech recognition strongly contribute to meeting these objectives :

Major applications using speech recognition today are:

A long list of benefits has already demonstrated the ROI for speech recognition: lower rate of abandoned calls, decrease in the average call duration or improved agent efficiency.

But the speech recognition business case is mainly a matter of value creation. Being easier to use than touch-tone services in mobile situations on increasingly miniaturized devices, offering more natural interfaces and simpler, speech-enabled services appear like a key weapon for operators and value added service providers.

Telisma is Europe’s leading Speech Recognition software company. We enable customer friendly automated voice services over the telephone and at home with high quality speech recognition software in the major European and North American languages.

In 2004, telisma was ranked N°2 by Gartner in terms of the number of ASR telephony ports deployed worldwide.
 
Telisma’s network products allows Service Providers to easily create and deploy speech recognition based services in CRM such as natural language, self service or intelligent routing and the automation of call centres. Telisma’s products are also used in the home space enabling voice interaction with wireless devices to communicate, to access digital content or voice portal information.
 
Telisma has a fully indirect business model, partnering with the world’s premier vendors of computer telephony hardware and platforms along with global and local brand name integrators in order to deliver superior solutions to their customers. Our partners include: Cap Gemini, NextiraOne, Atos Origin, Dialogic, Genesys, NMS communications, Prosodie, Voice Objects…
Our long-term commitment to industry-standard APIs has ensured a smooth and steady growth of partners.

Telisma is located in three different sites in France: Lannion (Product Development), Rennes (R&D) and Paris (Sales & Marketing). We also have a sales team in the UK. It currently employs 40 staff of 8 different nationalities.