Fidelia, a specialist Insurance company. Deployed by Nextiraone and relying on teliSpeech, this automated service allows callers to identify themselves by using their car registration plate number, a number far easier to remember than that of a contract! In 2005, this efficient service handled few millions calls a year that dealt with the full range of insurances policies Fidelia has on offer!

French National Railway Company (SNCF) . SNCF opened its # 3635 call routing portal in February 2004 - a unique number which gives voice-access to traffic and schedule information, ticket reservation, and all existing customers’ services. With an average of 120,000 calls per day and up to 800,000 in case of traffic problems, SNCF estimates that the new service will shorten information request times by about 50%. # 3635 runs on Prosodie’s platform with teliSpeech.

France Télévision, the leading TV channel,is a brand voice portal hosted by Afone and commercialized with France Télévision Publicité, who run French national television advertising. France Télévision Publicité offers its clients the chance to optimize their advertising campaigns by inviting people to dial 3213 and simply pronounce the brand’s name to try a new product, participate in a game etc. The advertiser can turn an anonymous audience into an active, motivated and qualified prospect database.

Macif Insurances is one of the largest French insurance companies. Macif use speech recognition in its 12 call centres to qualify calls, manage overflow and increase customer satisfaction. Today the speech-based service allows clients to get information and make urgent transactions (car insurance, accident notification etc.) Available 24/7, the service has a 93% dialog success rate.