LAVERSTOKE, UK- Intelligent Network services vendor NewVoiceMedia announced that it has selected telisma as its strategic partner for voice recognition. NewVoiceMedia Chief Technology Officer Richard Pickering said, “telisma has impressed us with the quality and robustness of its teliSpeech technology. We offer multi-tenant, telco-based platforms and services, so it’s vital to us that our speech recognition is world class, multilingual and scalable. Telecom operators have very high reliability expectations about the technology which they deploy in their networks, and telisma’s focus and proven ability in this area put them ahead of the competition. We believe our partnership with telisma will significantly reinforce our overall offer, and greatly enhance the calling experience of everyone whose phone calls are handled by our technology.”
The deal will mean that telisma’s technology will voice-enable NewVoiceMedia’s entire platform and application suite. Already selected and deployed by six telcos and service providers, NewVoiceMedia’s platform is the first of a new generation of carrier grade XML soft switches. It offers a high level of integration with customers’ IT infrastructure via a rich set APIs based on XML, CCXML and VoiceXML, as well as fully functional CTI. NewVoiceMedia offers its own call centre and call treatment application set which sits on top of the platform. Through its use of XML, NewVoiceMedia makes it easy, quick and cost-effective for telcos and systems integrators to develop their own tight integration at multiple points into enterprise customers’ existing IT systems.
Commenting on the announcement, Laurent Balaine, telisma CEO, said: “We believe that open standards in the IT world are making possible a whole range of exciting new services, such as run on the NewVoiceMedia platform. We’re delighted that teliSpeech meets their stringent requirements.”
