Telisma’s new speech recognition technology combined with VoiceGenie’s VoiceXML platform allows for effective, high-value customer care solutions
Paris, France and Toronto, Canada – October 14th, 2004. Telisma, the European leader in networked speech recognition solutions, and VoiceGenie Technologies Inc., the world’s leading provider of VoiceXML platforms and open communications solutions for next-generation customer care, today announced the successful testing and integration of Telisma’s teliSpeech technology with VoiceGenie’s latest VoiceXML platform release, NeXusPoint 6.4. The joint teliSpeech/NeXusPoint solution will address the European Voice XML market , allowing for the development of innovative services at lower costs within the emerging open standards ecosystem.
TeliSpeech, Telisma’s new generation of speech recognition software, is based on a new core architecture, featuring an extensive list of innovative technologies such as patented decoding on-the-fly, exceptionally large vocabulary capacities and the integration of noise catchers. Driven by a user-centric approach, teliSpeech has been conceived to anticipate European market requests for natural conversation, real-time interactivity as well as personalization and customization. Representing a milestone in Telisma’s history, teliSpeech is considered to remove barriers to mainstream speech services and become the preferred ASR (Automatic Speech Recognition) technology for voice services providers.
NeXusPoint 6.4, delivers the industry’s most reliable, flexible and scalable infrastructure for developing and deploying speech-enabled applications. Certified as fully compliant with the VoiceXML 2.0 standard upon successful completion of the newly introduced Platform Certification Program sponsored by the VoiceXML Forum (www.voicexmlforum.org), NeXusPoint facilitates speech application deployment for any type or size of business. With its feature-rich and robust architecture, it enables enterprises and telecommunications service providers to easily and cost-effectively deliver enhanced services to automate customer and employee self-service transactions.
“Telispeech’s support of the MRCP protocol and its full compliance with the VoiceXML 2.0 standard were key reasons for VoiceGenie to integrate this new generation of ASR technology,” said Frank Tersigni, VP Channels & Business Development with VoiceGenie. “With its high scalability allowing new speech resources to be added on demand without interrupting existing services, we are confident that teliSpeech’s advanced features will meet our customers’ requirements for high recognition rates, a real-time user interface and dynamic environment.”
“Telisma is both enthusiastic and proud to address the European enterprise and telecommunications market together with VoiceGenie, the historical pioneer in VoiceXML technology”, said Jean-Jacques Devaux, VP of Marketing at Telisma. “VoiceGenie and Telisma are both committed to build an open speech community, and we both benefit from decades of experiences in developing and deploying voice services.”
A state-of-the-art, cost-efficient speech recognition solution based on semantic interpretation and natural language, the teliSpeech/NeXusPoint offering is targeted towards the development and deployment of voice-enabled portals and directory assistance applications as well as the automation of incoming calls for call centers or other speech-based services. Based on a client-server distributed architecture and supporting all 12 major European languages, it handles vocabularies up to 2 million words, offering tremendous progress in the fields of directory assistance and mass market applications.
The joint solution will be resold by VoiceGenie Technologies and is available immediately. For more information or sales inquiries, please contact sales@voicegenie.com.
