Boulogne-Billancourt, 16th May 2006 : Prosodie, an operator of online services has signed a new partnership deal with telisma, a voice recognition software editor.
By strengthening their partnership, Prosodie has been able to increase its capacity to handle their calls with voice recognition and provide their clients with more efficient solutions.
Since the launch of its Operator Assisted Voice Recognition(RVAO in French)in 2001, Prosodie has become a major actor in the market with more than 4 million calls handled per month. Up until now, around thirty clients, large companiesin all activity sectors use RVAO applications, which are developed and hosted by Prosodie.
"Voice Recognition has been widely acknowledged as the preferred way to interact with an IVR. Several surveys performed by an independent Consulting company has shown that 85% of the callers of different services developed by Prosodie preferred Voice Recognition over DTF. This trend has been confirmed by our prospects and existing customers, with more than 50% of the Request for Proposals requiring voice recognition. This new partnership will therefore allow us to anticipate the increase in traffic by tripling our capacity to handle calls with voice recognition" explainedFrançois Chaffard, Solution Marketing, Contact Centre Division, Prosodie.
Prosodie has also successfully integrated and deployed telisma’s new voice recognition technology, teliSpeech 1.2 into their RVAO solution.
According to Jean-Jacques Devaux, telisma’s Marketing Director:"teliSpeech 1.2 is a significant step in our work towards the constant improvement in the performance of our product offering. It has, in particular a more robust Out Of Vocabulary management, whether it is a type of noise or speech. It also offers default parameter settings for an optimum performance in the majority of cases. At the same time, the languages have benefited from our broad speech training data through our collaboration with our partners and an extension of lexical coverage".
"The integration of teliSpeech 1.2 contributes to the quality improvement of our services. This new engine is more robust towards noisy environments and the overall accuracy has significantly improved. We have also taken a step forward in our partnership as we have set up frequent exchanges between the companies’ technical teams. The main target is to continuously improve the quality of the technology and boost the performances of our services." added François Chaffard.
These last evolutions have already helped to convince some of our key customers to rely on this technical base to develop future applications such as Natural Language.
