Paris, March 30th, 2006 – TLM Com, the French primary software editor of vocal applications designed to automate phone call handling, and telisma, the leading European software editor of speech recognition solutions announce their partnership agreement. Enterprises will now be able to benefit from the integration of telisma’s speech recognition into TLM Com’s Wel’Com solution to optimise the administration of their phone calls.
Wel’Com by TLM Com, offers business solutions designed to answer your industry specific needs. Based on speech recognition, the solutions optimise internal and external call supervision through directories and employees agendas. The user can personalise the administration through the Wel’Com web based interface, Outlook or Lotus Notes. Enriching its offers with the integration of telisma’s speech recognition engine, TLM Com asserts its willingness to remain at the leading edge of innovation on the French market. Telisma’s solution – teliSpeech – has been chosen for both its ability to treat very large vocabularies, and its Service Quality (QoS) monitoring environment.
Telisma benefits from a historical presence on the French market, and from numerous references in personal, enterprise and national directory solutions. Its flagship product - teliSpeech - offers effective management of the synonyms and accents, with the availability of a lexicon featuring more than 300 000 proper names and 1 500 first names for the French language, thus guaranteeing excellent recognition rates for TLM Com’s solutions in which it is integrated.
According to Jian Liu, CEO of TLM Com:
"TLM Com is currently carrying out a proactive development strategy, investing strongly to gain new market share. As the leading supplier of voice recognition solutions in France, telisma is a natural strategic ally for TLM Com. Technologically speaking, we are very satisfied by the performances of telisma’s engine & tools, and in particular with teliSpeech’s unique capacity to manage very large directories featuring more than 10 000 names".
Laurent Balaine, CEO of telisma says:
"After a somewhat slow start in France, as compared to other countries, I am convinced that we will witness a significant increase in speech enabled directories in the forthcoming months. Benefiting from the convergence of personal and enterprise directories, along with the rising of VoIP infrastructures, enterprise directories will become a commodity within more comprehensive offers. Telisma strongly believes in the potential of this market segment and is thoroughly pleased to partner with its dominant actor in France. TLM Com‘s focus on speech and its extensive knowledge of the expectations of French companies represent powerful assets".
Today, the signed partnership agreement between TLM Com and telisma, is a token of their shared vision of the speech market. What about tomorrow? Telisma and TLM Com intend to proceed together, working on the evolution and democratisation of natural language adoption for customer’s services, including call centres.
