Witbe, Witbe, a leader in end-to-end performance management software, has developed an exclusive monitoring technology that allows IT Managers to manage the end-to-end performance of their Information System in Internet environments. Their solutions help companies enhance the Quality of Service they provide by measuring the services’ performance standards, in real time from a user's viewpoint.
The performance tests are performed by robots which are connected in the same location as the clients. They accurately replicate users’ behaviour in order to collect regular snapshots of end-to-end quality.
As voice becomes increasingly important in CRM Management, Witbe has decided to extend its activity to include the automated voice services over the telephone sector. The new vocal solutions benefit from Witbe’s user-centric approach, and telisma’s technology which has been integrated with the robots. Witbe's customers equally benefit as they receive up to date performance ratings and their voice services – whether automated call centres or transactional audio services are constantly available!
The Witbe robot integrated with teliSpeech simulates all the usual vocal requests of the user, for instance when consulting a bank account, asking for the weather forecast, making a train reservation, tracking an order, etc. The Witbe robot is a plug and play Software Appliance that can handle calls simultaneously through multiple PSTN or VoIP lines.
Speech recognition is used in the process to measure the way services handle vocal requests: is the service available? Does it deliver the necessary answers? How fast is it?… The client receives regular analysis reports on such performance, allowing for constant optimization of the voice service. Instant alerts are sent in case of malfunction.
ASR as a new testing tool
