Out of the numerous applications put forward, Fidelia Assistance, a company specialised in creating and managing assistance services, won the technological Innovation Gold Award for their automobile assistance telephone service, which integrates telisma’s speech recognition technology.
This service, created for the GMF Insurance, is the only one in its field to make it possible to identify the policy holder through vocal recognition of their recognition number plate.
In the event of breakdown, the motorists and members of the GMF simply call Fidelia, their breakdown assistance, and state the number of their number plate. Thanks to the integrated voice technology instantly recognising the number, the service enables a more personalised welcome for the client.
After only three months of the pilot phase, this new interface has already been credited with an important increase in productivity; Fidelia announced a decrease of 20% in the time spent dealing with their client’s insurance contract. As for clients, inquiries show that they feel more comfortable and natural using their voice rather than the telephone keypad to identify themselves.
Having seen the positive impact of this service, Fidelia wishes to strengthen their commitment to innovation and enhance their partnership with telisma. Together, we will continue our mutual efforts to exploit the great potential of speech technology for improving the quality of phone services.
What did the jury like most about the service?
For more information on this service and our partnership with Fidelia click here.
Gold Award in the technological Innovation category for Fidelia 
