sales executive - India | technical support engineer - India | Chef de projet dans l'équipe Services Professionnels | Ingénieur junior dans l'équipe Services Professionnels | Ingénieur de recherche et développement en reconnaissance vocale | assistance marketing

As part of the technical support team, you will provide technical assistance on usage of telisma speech recognition products and services to our partners and end-customers.

You will be responsible for characterizing problems reported by customers, assessing appropriate technical solutions with the help of our development teams and resolving customer problems.

You will report to the Technical Support Manager.

job description

Your duties will include:

respond to customers and partners’ requests sent to telisma support e-mail and ensure follow-up and escalation
reproduce and fix telisma software and installation procedures with support from development team, then share solutions in a common repository
help partners install, integrate, configure and use telisma products
help partners certify interoperability of telisma products with their solutions;
Deliver software releases and patches
deliver remote or on-site training to partners and customers on telisma products and tools
take part in writing support documents for training sessions
evolve technical support infrastructure and processes, in cooperation with the Team Manager.

Telisma is working to develop its support services for its Indian and APAC customers, therefore fluency in both English and Hindi is required, one additional Indian or Asian language would be desirable.

profile: IT Engineer

type of contract: permanent

location: Bangalore, Karnataka

experience: one to three years

availability: December 2007

required skills

C/C++ languages; Object methodology
Java, JSP, HTML, pHp languages; web applications development methodology
systems: Windows, UNIX
speechs standards: VoiceXML/MRCP/SRGS/SISR/NLSML/SIP/RTP/RTSP
excellent verbal and written communication skills in English, Hindi, and ideally a third language
understanding of software, technology and standards related to real-time speech recognition, primarily on telisma products
understanding of the telecom networks architectures and telecom ecosystem.Strong presentation skills
team spirit and a contributor

recommended skills

proficiency in scripts: Unix-like shell, Windows-shell, Tcl, Perl

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