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speech recognition pre-sales | speech technology standards | integration workshop | administration of teliSpeech | grammar design and optimisation with teliSpeech | statistical language model | automatic call routing | acoustic tuning


aim

To provide a general level of knowledge and gain practical competencies in building an automatic classification model for call routing application.

duration: 1 day

audience

  • voice application developers
  • project managers

pre-requisites

  • statistical language models training is a mandatory pre-requisites for this training

topics

  • advantages of building an automatic call routing application

  • principles of automatic classification

  • process for building an automatic classification model

  • testing of the classification model

  • evaluating overall performance of an natural language call routing system

  • updating a natural language call routing application

  • optimizing a natural language call routing application

delivery method: presentations and practical sessions

languages: English, French





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