voice command voice mail

No more calling in your car…

As safety concerns become more and more important everywhere, voice activated messaging is getting a key issue in the wireless sector. Thanks to it, people can navigate their phone-mailbox through the use of voice commands such as “Next”, “Play”, “Delete” and “Reply”… and keep their hand on the steering wheel.

Another reason for the success of this application outside of the driving context, is that subscribers really like it better: speaking order is natural, simple and more confortable than dialing touches on a miniaturized phone.

Unified messaging takes this concept one step further, and integrates email, fax and voice messages. Because subscribers want to have access anytime and from any device to theirmessaging inbox, unified messaging greatly benefit from speech recognition.

In Feb 2004, PTK Centertel, the first cellular telecommunications company established in Poland (now orange Poland) launched the first voice controlled voice messages and e-mail service ever deployed at such a scale in Europe. Users can access both their voice mails and their e-mail through speech commands. The application runs on a Unisys Communications platform with integrated telisma ASR and is already used by hundreds of thousands of customers.

Orange France’s post-paid service lets its 17 Million users consult their voice mail by dialling 888 and using speech recognition. Users manage their voice mail by pronouncing command keywords, such as “listen”, “delete”, “next”, ‘call back”, “rewind”, etc. The barge-in feature allows the user to interrupt the service in the middle of a sentence with any command word. The service has been available for 3 years and more than 40% of Orange France’s customers have activated it.

voice activated dialling

Directory Assistance is one of the favorite speech-enabled applications for the telecommunications carriers for the simple reason that they both increase customer’s satisfaction and reduce significantly the costs related to live operators.

At first enterprises started to deploy voice automated Assistant Directories, calling forvoice recognition as a replacement to DTMF technologies, in order to benefit from more friendly and flexible applications. But vocalization of existing services is only a first step. The emergence of standards and technological breakthroughs such as Very Large Vocabularies or natural language have opened the way to a new generation of innovative directories such as personal directories that bridge the gap between the telephone and Internet as communication channels.


	France Telecom # 3001 “My Contacts”. Launched in Oct 2004, this new generation personal directory is available to all France Telecom fixed line subscribers and allows them to create and update their directory in real time on the web. Then, they just have to pronounce the first name, last name or nickname of the person they want, to get in touch with at home, on their mobile or at work. The service gathers in only one directory all the contacts from users of the same telephone line. It can be activated from any fixed or mobile line.

information voice portal

TF1 (France’s #1 TV Channel).In 2003, in order to simplify customer contact and position itself at as top innovator, TF1 replaced the 40 odd numbers of existing services – which generate tens of millions of calls a year - with a single voice portal. TF1 now offers a unique, friendly access to all its Audiotel services. By just saying the title of their favourite services, viewers are connected immediately. It has been deployed on a Jet Multimédia platform using the teliSpeech product suite.

Carrefour, the N°1 supermarket chain in France. Dial 3235 and say for instance ‘Financial Services” or “Price Alert”.3235, the Carrefour’s information portal, answers all calls, qualifies and transfers them to the right service according to the customers’ request. It has been deployed on a Prosodie platform with teliSpeech engine.

auto attendant

Sud Francilien Hospital Centre, a French public healthcare organisation runs 27 sites and covers the needs of a population of about 600.000 people. The auto-attendant service allows a 24/7 access to any departments, services or patients and medical staff by dialling one unique phone number and by simply saying the name of the department or person they wish to contact. Vocal command is also used to get a variety of information on a self-service basis and to route emergency calls to the people on duty. This service runs on a Natural Touch solution, and relies on teliSpeech.

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